Authorized Vac & Sew

Credit Card We currently accept 4 major credit cards: Discover, American Express, MasterCard and Visa. We must be able to verify your credit card, so the billing address you provide must match the address to which your credit card statements are sent. We also require the security code found on all major credit cards. If you are unable to provide us with this information at checkout, your order may require extra processing time. If you have any questions about paying by credit card, call us at 1-559-226-9266 Paypal If you wish to pay via a PayPal account, you must first proceed through the checkout process. At the end of the checkout process, you will see a PayPal logo that you must click. This link will ensure that all of your order information is properly stored during the PayPal transaction. If you have any questions about PayPal payments, call us at 1-559-226-9266. Check If you wish to pay by check it is processed with secure check. Must have bank routing and checking or savings account number.
Authorized Vac and Sew is committed to providing the best customer on line shopping experience. Forms of Payment Credit Card We currently accept credit cards: Discover, American Express, MasterCard and Visa. Must provide the address to which your credit card statements are sent and security code found on all major credit cards. If you have any concerns about paying by credit card, call us at 1-559-439-2560. Paypal At the end of the checkout, you will see a PayPal logo, click on logo. This will ensure a safe and proper PayPal transaction. If you have any questions about PayPal payments, call us at 1-559-439-2560. Sales Tax Sales tax at the rate of 8.35% is applied to all orders being shipped to a California address. Orders shipped to addresses outside the state of California are not charged sales tax.
So that freight truck orders can go as smoothly as possible, please read the following specifications and conditions for delivery of cabinets and quilt frames. NOTE: There is no exception to these conditions. You are responsible when you sign the delivery receipt, it is a legal contract that states that you received the product in acceptable condition. Always inspect your shipment before signing for it. It is best to completely remove your shipment from its containers regardless of the condition of the box, inspect it thoroughly, and if the cabinet is damaged refuse the shipment. This is very important, because once you have signed for your shipment it is your responsibility if it is damaged. 1. Most packages are shipped within 3-10 days of processing depending on the product availability, make and model. You will be notified if there is a problem with product availability. Most freight items are shipped directly from manufacturer warehouses. 2. Upon payment we will email you a tracking number that will show delivery to the closest shipping location to your residence or business. 3. The freight company will contact you within 48hrs after receiving shipment to set a delivery date and time. 4. Authorizedvacandsew.com is not responsible for delays experienced by the Freight Carrier. 5. Please feel free to contact us if you need assistance with your Freight shipment or have additional questions. 6. Assembled sewing furniture and quilt frames will ship freight truck line only, not UPS or FedEx. Freight delivery cannot be expedited and does not qualify for free shipping. Freight shipping charges are generally in the range of $160 - $395, depending on your location and delivery address. When freight delivery is required there is no other option that is applicable for these items, even if other methods show up in the shopping cart. We will contact you about the freight shipping charges. You can also contact us after you have placed your order. 7. Someone needs to be at the delivery address to receive and sign for the product when delivery takes place. The freight company will call you to inform you of the delivery date. Provide as many phone numbers as possible to ensure that the shipping company can contact you to schedule the delivery. 8. NOTE that the delivery driver is not responsible for bringing the product inside your home. Their responsibility is to deliver the product to the delivery address and move the freight to the end of the truck. They may or may not take it off the truck for you. They will not bring the item inside your house or garage. You will need to have appropriate assistance available at delivery to unload it off the end of the truck and get the product inside your house. 9. When you sign the delivery receipt, it is a legal contract that states that you received the product in acceptable condition. Always inspect your shipment before signing for it. It is best to completely remove your shipment from its containers regardless of the condition of the box, inspect it thoroughly and if the cabinet is damaged refuse the shipment. This is very important, because once you have signed for your shipment it is your responsibility if it is damaged. If the customer signs for the product in good condition and the product is damaged, only replacement parts can be purchased at the customer's expense and it is the customer's responsibility to install any replacement parts. Save your box and all packaging materials until you have inspected your cabinet and all accessories are in satisfactory condition. Replacement of damaged products will only occur when funds are received from the shipping company after the claim has been filed. Normal claim time is 3 to 4 weeks. If the freight claim is denied and the customer did not inspect the cabinet and signed for it in good condition, the damaged product is the customer's responsibility. Cabinet inserts are shipped out UPS or Fed-Ex and do not arrive at the same time as your cabinet. Delivery on inserts can take up to three weeks due to the time it takes to create your custom insert. If you do not understand this delivery agreement call us before signing for the product.
We reserve the right to correct any errors and update information at any time without prior notice. Website may contain errors or missing information or may not have been up to date. Occasionally updates may occur after you have submitted an order on our website. We will contact you with the correct information before processing your order. If we are unable to contact you with updated information, you may return the item according to our return policy. If an item is listed at an incorrect price or with incorrect information, we reserve the right to refuse orders for that item. We will contact you for the instructions or cancel your order and notify you of the cancellation. We reserve the right to limit the quantities, on order submitted from our website. We apologize for any inconvenience that this may cause you.
30 day money back guarantee. If you are not satisfied with your purchase you can call us and schedule a return and refund. Please do not try to return an item without a Return Authorization Number; as different products must be returned to different locations. To return an item for any reason, simply contact us by phone or e-mail customerservice@authorizedvacandsew.com and explain your reason to return the item. We will issue a Return Merchandise Authorization (RMA) number, along with instructions on returning your purchase. Merchandise Returns Unopened Merchandise may be exchanged or refunded. "Unopened" means that the contents have not been removed from its packaging, and all factory seals are unbroken. Opened Merchandise Opened merchandise that can be returned for a refund less a 20% restocking fee for all items, providing merchandise is returned in its original factory carton, undamaged with all packing materials, warranty card, instruction manual and all included accessories. You will be charged extra for any missing or damaged items upon return. Certain products may have a restocking fee more than 20%. This may or may not be indicated on the product page. All returns are subject to inspection before refund is given. Shipping Costs are covered by Authorizedvacandsew.com if there is any problem with your order or the product is defective, and you allow us to repair or replace it. If you choose not to repair or replace the item it becomes a merchandise return. Merchandise returns are subject to have the original shipping fees deducted from the refund. If any merchandise is returned without its included accessories and manual, a restocking fee will be deducted from the refund Items requiring machine brand and model such as bobbins, presser feet, hoops, or any other sewing accessory. Authorizedvacandsew.com is not responsible for return costs incurred if the part is listed as fitting your machine. Non-returnable items:
  • All opened software and designs
  • All sewing cabinets, cutting tables, cabinet inserts
  • Assembled Machine Quilting Frames
  • Freight Intensive Items
  • All items without original factory box
Class Supplies/Machines When registering for classes and events, a supply list is available on our website. All supplies should be purchased prior to class. Class participants will receive a 10% discount on all supplies purchased at AVS for class. If assistance is needed to prepare for class, an AVS employee will happily help. When specified, students should bring machines that are in good working order to class and basic knowledge on how to use the machine. Class Registration To reserve space in any class, it is necessary to register and pay through our website. Registration can be done in person, over the phone or on our website. We are happy to assist any customer with registering for a class. Class Refund Policy AVS makes a commitment to instructors, guaranteeing a minimum number of students per class up to 7 days prior to the start of class. Classes cancelled by the student prior to the 7 day period, can receive a refund or transfer to another class. Class fee is forfeited for cancellations made less than 7 days in advance. No refunds or class transfers will be given after the class begins or for no shows. Classes with less than 2 students will be cancelled and a full refund or class transfer will be given by AVS. Students should check with the store before purchasing items on the class supply list, making sure the class is not being cancelled due to lack of enrollment. To help prevent cancellations, students are encouraged to register early. Event Refund Policy Event attendance cancelled by the student prior to 2 weeks to the start of the event, can receive a full refund. Any cancellation made by the student after the 2 week period, forfeits the event registration fee. No refunds will be given after the event begins or for no shows. Classroom Etiquette To ensure an educational and comfortable environment, please silence all electronic devices. If it is necessary to take a call during class, please exit the classroom for minimal interruption/distraction. Please arrive to class ON TIME. Arrive 15 minutes prior to start time to make sure you are set up for class. If you are going to be late, please call the store and let us know, so we can make accommodations.