Shipping Policy

Our standard procedure involves processing and dispatching orders promptly, usually on the same day. However, orders made after 3 pm on Fridays, as well as those placed on Saturdays or Sundays, will be processed on the subsequent Monday. Please be advised that processing and shipping operations are inactive during weekends and holidays.

Within the continental United States (the contiguous 48 states), we offer complimentary shipping for orders exceeding $49. Regrettably, shipments to Hawaii and Alaska are not eligible for this free shipping service.

30 day money back guarantee. If you are not satisfied with your purchase you can call us and schedule a return and refund. Please do not try to return an item without a Return Authorization Number; as different products must be returned to different locations To return an item for any reason, simply contact us by phone or e-mail [email protected] and explain your reason to return the item. We will issue a Return Merchandise Authorization (MA) number, along with instructions on returning your purchase.

Merchandise Returns

Unopened Merchandise may be exchanged or refunded.

“Unopened” means that the contents have not been removed from its packaging, and all factory seals are unbroken

Opened Merchandise Opened merchandise that can be returned for a refund less a 20% restocking fee for all items, providing merchandise is returned in its original factory carton, undamaged with all packing materials, warranty card, instruction manual and all included accessories.

You will be charged extra for any missing or damaged items upon return. Certain products may have a restocking fee more than 20%. This may or may not be indicated on the product page. All returns are subject to inspection before refund is given.

Shipping Costs are covered by Authorizedvacandsew.com if there is any problem with your order or the product is defective, and you allow us to repair or replace it. If you choose not to repair or replace the item it becomes a merchandise return. Merchandise returns are subject to have the original shipping fees deducted from the refund. If any merchandise is returned without its included accessories and manual, a restocking fee will be deducted from the refund

Items requiring machine brand and model such as bobbins, presser feet, hoops, or any other sewing accessory. Authorizedvacandsew.com is not responsible for return costs incurred if the part is listed as fitting your machine,

Non-returnable items:

• -All opened software and designs
• -All sewing cabinets, cutting tables, cabinet inserts
• -Assembled Machine Quilting Frames
• -Freight Intensive Items
• -All items without original factory box