Refund policy

Merchandise Returns

30-Day Return Window
All eligible merchandise returns must be initiated within 30 days of order. Items returned after 30 days will not be accepted.

Unopened Merchandise may be exchanged or refunded.

“Unopened” means that the contents have not been removed from its packaging, and all factory seals are unbroken

Opened Merchandise Opened merchandise that can be returned for a refund less a 20% restocking fee for all items, providing merchandise is returned in its original factory carton, undamaged with all packing materials, warranty card, instruction manual and all included accessories.

You will be charged extra for any missing or damaged items upon return. Certain products may have a restocking fee more than 20%. This may or may not be indicated on the product page. All returns are subject to inspection before refund is given.

Shipping Costs : In the event of an order issue or product defect, the customer must ship the item back to us for inspection. Upon confirmation and completion of repair or replacement, AuthorizedVacAndSew.com will cover the return shipping to the customer at no additional cost. If you choose not to repair or replace the item it becomes a merchandise return. Merchandise returns are subject to have the original shipping fees deducted from the refund. If any merchandise is returned without its included accessories and manual, a restocking fee will be deducted from the refund

Items requiring machine brand and model such as bobbins, presser feet, hoops, or any other sewing accessory. Authorizedvacandsew.com is not responsible for return costs incurred if the part is listed as fitting your machine,