Reviews
Reviews
We’ve partnered with Wilcom to bring you the very latest and very best embroidery software on the market.
Designed to support the business objectives of embroidery professionals and the technical capabilities of serious hobbyists, it’ll save you both time and money while being a joy to use.
Every copy of Brother BE EmbroideryStudio software comes with a free CorelDRAW license. The seamless vector editing tools make it ideal for logo work and achieving the highest quality output. Reduce workflows with artwork prep and vector-to-stitch conversion all in one place. With full vector and bitmap graphics software you can use the same design across multiple product lines – from embroidery, to cutting, to printing, to engraving.
Get the right style, every time with over 220 built-in fonts. The Team Name feature lets you use the same logo with different names, without having to create multiple copies of the same design.
With the Lettering KIOSK function personalisation has never been so quick or so simple. With built-in predefined layouts, all you need to do is modify text and colour. Layout doesn’t fit, or using a non-standard blank? Create your own layouts and save for continued use.
The advanced stitch effects encourage unique design work and fashion-forward customisation. Choose from styles such as Trapunto and Hand Stitch, which can be applied as effects to other stitches. For a truly hand stitch feel, users can add in statin, tatami, running and back stitches.
The Auto-Fabric Assistant ensures quality stitch outs every time, no matter which ‘difficult’ fabric you’re working with. Set your design to a specific fabric setting (eg cotton, fleece etc) and the software will automatically adjust the pattern for you. Same pattern, different fabrics? Easily switch within the settings menu.
Time is money; Auto-Digitizing is included as standard – whether that’s Smart Design, PhotoFlash, Reef PhotoStitch or Color Photo Stitch, it can all be done at the touch of a button. To keep designing times low and profits high, we’ve reduced workflow steps so you can design or digitise quicker than the competition.
With online help, dedicated YouTube tutorials (approx. 500 videos), access to the Wilcom Academy with step-by-step guides, free downloads and a course curriculum, an FAQ site, the Wilcom Blog and online community, plus the ability to raise support tickets, you’ll quickly find the answer you were looking for.
- PC Requirements
- Operating System - Windows 11 or later
- Browser - Microsoft edge, Google Chrome™, or similar
- Memory - 32 GB or higher
- Internet Connection
Product Warranty InformationAt Authorized Vac and Sew, we stand behind the quality of the products we sell. Every sewing machine purchased from us comes with a 1-year warranty covering all parts and labor through Authorized Vac and Sew for added peace of mind. Extended warranty options are also available for select models.Below, you’ll find warranty details for various product categories. If you have any questions about warranty coverage or would like to explore extended warranty options, please contact us at (559) 439-2560 or email us at Customerservice@authorizedvacandsew.comManufacturer WarrantiesMost products sold by Authorized Vac and Sew are covered by the original manufacturer’s warranty. Warranty terms vary by brand and product type. Below is a general guide to what is typically covered:Sewing Machines & Embroidery Machines
- Bernina: Up to 20-year limited warranty (parts), 5-year electrical, 2-year labor.
- Baby Lock: Up to 25-year limited warranty (parts), 10-year electrical, 1-year labor.
- Brother: Varies by model; typically 25-year limited warranty on chassis, 5-year electrical, 1-year labor.
- Janome: Up to 25-year limited warranty (parts), 5-year electrical, 1-year labor.
- Handi Quilter: Up to 10-year limited warranty (parts), 5-year electrical, 1-year labor.
For full details on a specific brand's warranty, please refer to the manufacturer’s website or contact us for assistance.Vacuum Cleaners
- Miele: 7-year warranty on motor, 1-year on parts and labor.
- Riccar: Varies by model, typically 4-8 years on motor and 1-3 years on parts.
- Simplicity: Up to 5-year warranty on motor and parts.
Furniture & Accessories
- Arrow & Kangaroo Cabinets: 3-10 year warranty depending on the product.
- Sew Steady Tables: Limited 1-year warranty on manufacturing defects.
- AccuQuilt Cutters & Dies: 1-year warranty on defects.
What’s Not Covered?
- Normal wear and tear
- Misuse, neglect, or improper maintenance
- Damage caused by unauthorized repairs
- Commercial use of household machines (unless otherwise stated in warranty)
How to File a Warranty ClaimIf you experience an issue covered under warranty:
- Locate your purchase receipt – Proof of purchase is required.
- Contact the manufacturer – Many brands require direct warranty claims.
- Contact Authorized Vac and Sew – If you need assistance with your warranty claim, call us at (559) 439-2560 or visit our store.
Online Warranty Claims Notice
For all online warranty claims, customers must contact our store first to begin the warranty process.
Troubleshooting & Evaluation
All warranty claims will begin with phone troubleshooting conducted by our in-house service technicians. Many issues can be resolved remotely without the need to ship the machine. If our technician determines that the machine requires physical inspection or repair, the following applies:
Shipping Responsibility
• The customer is responsible for shipping the unit to our service department for inspection.
• Once the issue is confirmed to be covered under warranty, all warranty-approved parts and labor will be provided at no cost to the customer.
• After repairs are completed, we will cover the return shipping back to the customer at no additional charge.
Warranty Void Clause
Any warranty will be immediately void if the customer opens the machine housing or casing, adjusts, modifies, or tampers with internal components, attempts self-repair, or allows unauthorized service or repairs. This includes, but is not limited to, altering or adjusting electrical components, timing, tension assemblies, motors, circuit boards, or any internal mechanical parts.
Machines that show signs of tampering, unauthorized repairs, or modification will no longer qualify for warranty coverage. Any resulting repairs will be subject to standard service and labor fees.Questions or Assistance
If you have questions about your warranty or believe your machine may require service, please contact us before taking any action. Our team is happy to guide you through the proper warranty process.
Agreement
By purchasing online, you acknowledge and agree to these warranty terms and conditions and understand that failure to follow the outlined warranty procedures may result in denial of warranty coverage.
For extended service options or repairs beyond the warranty period, we offer professional servicing to keep your machine running smoothly.